Automotive Service Manager | Weekends Off | Gretna

Job Title:Automotive Service ManagerLocation:17875 Oakmont Drive, Omaha, United States, 68136Job Overview:As a Service Manager with Christian Brothers Automotive, you are the person who leads the team that our guests look to when they need help with their vehicle and invest in their vehicle. For these reasons, you play a key role in building relationships with our guests. Our Service Managers are responsible for all that happens in our shop and how our guests are guided through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.The Service Manager is accountable for and has authority over all aspects of the daily operation of the business. Responsibilities include, but are not limited to, guest experience, sales activities, workflow, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Director of Operations and Owner. All office and shop personnel report directly to the Service Manager.Responsibilities include, but are not limited to:Serve office and shop personnel with humility, urgency and excellenceServe our guests and community in a similar mannerLead all daily operationsFollow and enforce all company policies and procedures as outlined in the current Employee HandbookTake necessary corrective and/or disciplinary action for employee non-complianceEnsure quality of work, attitude, and performance meets or exceeds guest satisfaction goalsDevelop estimates and work ordersDirect Service Writers' development of our guest estimates and work orders and assign work orders to the techniciansEnsure selection of quality partsEnsure target margins are achievedOpen and close stores on a daily basisPerform daily, weekly, and monthly reconciliations, audits, and report analysis. Report results to Franchise Owners and/or OperatorsEnsure all equipment is fully operational and in good working order.Ensure technicians have the resources needed to do their jobServe as the primary communications interface to the guests, before, during, and after servicePresent the best solution to properly repair our guest’s vehicle in a way that is easy for them to understandPossess the ability to consistently and effectively sell our services without jeopardizing honesty and integrityAct in a professional manner suitable to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrityOther duties may be assigned